Military Family video and telephonic non-medical counseling support during COVID19

Good Morning/Afternoon,
Due to the COVID-19 worldwide pandemic, MFLC and Child and Youth Behavioral
MFLCs (CYB-MFLCs) will be able to temporarily provide telehealth services to you
and your children. These services include video and telephonic (VTC) non-medical
counseling in areas where face-to-face support is restricted due to COVID-19. We are
pleased to announce this temporary capability to provide continuity of care for the
families in the Webster school community.


The model of MFLC and CYB-MFLC VTC is below.
Support for Adults:
Telephonic and video non-medical counseling
Support for Children and Youth:
Individual video non-medical counseling sessions for minors age 13 to 17 (parent or
guardian must be available at the start of each video session to give parental consent
and provide line of sight requirements during the session).
Family video non-medical counseling for minors 6 to 12 years of age (parent or
guardian must attend each session)


MFLC Monica Wilcox is now available to provide video and telephonic non-medical
counseling support. She can be reached at 719- 367- 1291 to establish a telephonic or
video non-medical counseling appointment.


The counseling sessions will be conducted by the Magellan MFLC Zoom video
conferencing application. The Zoom application meets all federal privacy regulations,
and each counselor has a Magellan provided smartphone which is only used for
business purposes. The option to record the session has been disabled from Zoom and
Magellan’s MFLC communication policies prohibits recording of telephonic non-
medical counseling services.


The counselor will be in a private location during the call, and the counselor will ask
that you and your child(ren) are also in a private location before the session begins.
Scheduling a counseling session is simple and all you need to do is contact the MFLC
at their MFLC phone number: Monica Wilcox 719-367-1291
We hope that you will find the MFLC support helpful during these difficult times.